Last Updated: 14 September 2025

These Rental Terms and Conditions (Rental Terms) govern the agreement between the Member who lists an Item for hire (Owner) and the Member who rents that Item (Renter) via the U-Crew platform. These Rental Terms are to be read in conjunction with U-Crew’s Terms and Conditions. U-Crew provides a facilitative role and is not a party to any Rental Agreement.

1. Introduction and Acceptance

By using the U-Crew Platform, you acknowledge that you have read, understood, and agree to be bound by these Rental Terms and Conditions. In the event of any inconsistency or conflict between these Rental Terms and the U-Crew Terms and Conditions, the U-Crew Terms and Conditions shall prevail to the extent of the inconsistency.

2. Rental Agreement

By submitting and accepting a Proposal, the Owner and Renter enter into a binding agreement for the temporary hire of the Item as described in the Listing. The Owner retains full ownership of the Item. The Renter agrees to use the Item in accordance with the Listing, these Rental Terms, and any additional conditions agreed upon in the Proposal.

3. Rental Period and Return

The Rental Period starts on the rental Start Date and ends on the rental End Date, as agreed and accepted by the Owner via the Platform. The Renter must return the Item on time and in the same condition, subject to normal wear and tear. To extend the Rental Period, a new Proposal must be submitted and accepted by the Owner via the Platform.

Refer to Clause 7.2 of the Platform Terms and Conditions

4. Inspection and Condition Reporting

At the start and end of the Rental Period, the Owner and Renter must inspect the Item and may document its condition, including photographs. Pre-existing damage must be recorded at pickup. Failure to document the Item’s condition may affect claims.

5. Fees and Payment

Total Fees, including any applicable Taxes and Service Fees, must be paid through U-Crew before the Rental Period begins. Owners receive payment less applicable commissions, and Renters are charged in accordance with the Listing. Security Deposits may apply and are held by U-Crew subject to Incident Reports or claims.

Refer to Clause 7.9 – Fee Schedule in the Platform Terms and Conditions.

5.1. Fee Schedule

The following table outlines standard fees applicable to rental transactions conducted through the U-Crew Platform. These fees are subject to change in accordance with U-Crew’s Terms and Conditions. Refer to Clause 7.9 – Fee Schedule in the Platform Terms and Conditions.

Fee Type	Amount / Rate	Charged To
Platform Service Fee	$11 (incl GST) per transaction	Renter
Commission	Up to 16.5% (incl GST) of Item Fee	Owner
Late Return Fee	Variable (per Listing)	Renter
Security Deposit	Set by Owner	Renter
Cancellation Fee	Variable (per Listing)	Renter

6. Taxes

The Owner is responsible for determining, collecting, and remitting any applicable taxes arising from the rental of the Item, unless otherwise specified in the Listing or required by law. U-Crew may provide tools or guidance but does not assume responsibility for tax compliance. Additional requirements may be set out in the Platform Terms and Conditions.

See Clause 7.8 of the Platform Terms and Conditions

7. Security Deposits, Damage, Loss and Incident Reports

The Renter must notify the Owner of any damage or issues immediately. Owners must submit an Incident Report through U-Crew. Security Deposits may be used to cover verified damage, cleaning, or late fees. The Renter’s liability is not limited to the Security Deposit.

See Clause 7.5 of the Platform Terms and Conditions.

7.1. Security Deposits Release and Dispute Process

U-Crew shall hold the Security Deposit in trust and release it within 7 business days after the Rental Period ends, unless the Owner submits a claim within 3 business days post-rental. For claims, U-Crew will:

• Notify both parties immediately.
• Allow 5 business days for evidence submission.
• Issue a written decision within 3 business days.

Deposits may only cover documented damage beyond normal wear and tear, missing or lost items, late fees or substantiated agreement breaches. Both parties acknowledge U-Crew's determination follows this transparent process. U-Crew will maintain all deposit transaction records for 24 months, available upon request.

8. Use and Responsibility

The Renter is responsible for lawful and proper use of the Item and warrants they have the necessary skills. The Owner warrants the Item is in working order at the start of the Rental Period.

9. Insurance and Liability

Owners and Renters are responsible for obtaining insurance. U-Crew does not provide insurance or advice and disclaims liability arising from the Rental Agreement.

10. Cancellations and Refunds

Renters may request a return or refund if the Item is not as described or is defective. Owners must comply with the relevant Cancellation Terms specified in the booking. If a booking is cancelled, amounts collected will be refunded per the Refund and Cancellation Terms specified in the booking. Service Fees may not be refundable.

Refer to Clause 7.7 of the Platform Terms and Conditions.

11. Late Return Consequences

Failure to return the Item by the Return Date constitutes a default after 1 day. The Owner may claim late fees or take legal action.

Refer to Clause 7.3.2 of the Platform Terms and Conditions.

12. Definition of Normal Wear and Tear

"Normal wear and tear” means natural deterioration from reasonable use and excludes damage from misuse, neglect, or accident.

13. Limitation of Liability and Indemnity

13.1. Limitation of Liability

To the maximum extent permitted by law, neither Owner nor Renter shall be liable to the other for any indirect, incidental, or consequential loss or damage arising out of or in connection with the Rental Agreement, except as otherwise provided in these Rental Terms.

See Clause 19.1 of the Platform Terms and Conditions.

13.2. Mutual Indemnification

Each party (the Indemnifying Party) agrees to indemnify and hold harmless the other party (the Indemnified Party) from and against all claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• The Indemnifying Party's breach of this Agreement.
• Any negligent act or omission by the Indemnifying Party.
• For Renter: damage to the property or injury caused by Renter or their guests.
• For Owner: undisclosed defects or hazardous conditions in the rental property.

 13.3. Notice and Cooperation

Each party must promptly notify the other of any claim for which indemnification is sought and cooperate in the defense of such claim.

14. Termination, Disputes and Remedies

Upon default, the Owner may submit an Incident Report and repossess the Item. U-Crew may terminate the Agreement. Disputes must first be resolved directly; U-Crew’s decision is final.

Refer to Clause 21 of the Platform Terms and Conditions.

14.1. Consequences of Material Breach

U-Crew may suspend or terminate accounts and withhold payments in the event of a material breach.

15. Force Majeure

Neither party is liable for delays due to events beyond their control. U-Crew determines whether a force majeure event has occurred.

16. Privacy and Data Use

Personal information is handled in accordance with U-Crew’s Privacy Policy.

17. Communication and Off-Platform Transactions

All rental communications must occur via the U-Crew Platform. Off-platform transactions are prohibited and may result in account suspension.

18. Miscellaneous

These Rental Terms are subject to change by U-Crew. Updated versions will be posted on the Platform. Any clause deemed invalid will not affect the remainder of the Rental Terms. Time is of the essence for all obligations.

19. Intellectual Property

Owners warrant that any images, descriptions, or other content uploaded to the Platform do not infringe the intellectual property rights of any third party. U-Crew may remove any content that is alleged to infringe such rights.

 20. Legal Provisions

Nothing in these Rental Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded, restricted, or modified by agreement. Where permitted by law, any liability of the Owners, Renters, or U-Crew arising from a breach of such non-excludable consumer guarantees is limited, at U-Crew’s discretion, to the resupply of the services or the payment of the cost of resupplying the services.

If any provision of these Rental Terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions will remain in full force and effect.

These Rental Terms are subject to change by U-Crew. Updated versions will be posted on the Platform. Any clause deemed invalid will not affect the remainder of the Rental Terms. Time is of the essence for all obligations.

See Clause 13 of the Platform Terms and Conditions.

21. Definitions

• Commission: The fee deducted by U-Crew from the Owner’s payment.
• Incident Report:A formal notification of damage, loss, or late return.
• Proposal: The rental offer submitted by the Renter and accepted by the Owner.
• Service Fees: Fees charged by U-Crew to the Renter for use of the Platform.
• Fee Schedule: A table of standard fees applicable to transactions, as outlined in Clause 7.9 of the Platform Terms and Conditions.
• Total Fees: The full amount payable by the Renter, including Item fees, Service Fees, Commissions, and applicable Taxes.