Last Updated: 14 September 2025

This Privacy Policy explains how U-Crew Pty Ltd (U-Crew, we, us, our) collects, uses, stores, and protects your personal information when you use www.u-crew.com.au or interact with the U-Crew Platform. This Policy should be read in conjunction with our Platform Terms and Conditions, which govern your use of the Platform and related services.

1. What information do we collect?

We may collect the following types of personal information:

• Name, address, email, phone number
• Login credentials and account details
• Payment and billing information
• Identity verification documents (e.g. government-issued ID)
• Usage data and device information

We may also collect information from third-party services (e.g. Stripe, analytics providers) to support Platform functionality.

Refer to Clause 5 – Data Protection and Privacy of the Platform Terms.

2. Types of information

We collect personal information that can identify you. We may also collect sensitive information but only use it for the reason you gave it to us, with your consent, or if required by law.

3. How we collect your Personal Information

We collect information:

• Directly from you via forms, registration, or communication
• Automatically via cookies, analytics tools, and usage tracking
• From third-party services integrated into the Platform

Cookies may enhance your experience but typically do not identify you personally. You can manage cookie preferences in your browser settings.

4. Purpose of collection

We collect personal information to:

• Provide and improve our services
• Facilitate transactions and communication between Members
• Verify identity and prevent fraud
• Respond to inquiries and support requests
• Comply with legal obligations

We may share your information with trusted service providers (e.g. payment processors, hosting providers) who assist in operating the Platform.

Refer to Clause 20.3 – Feedback and Contact and Clause 21 – Dispute Resolution of the Platform Terms.

5. Security, Access and correction

We take reasonable steps to protect your information using encryption, access controls, and secure storage. We retain personal information for up to 7 years or as required by law. You may request access to or correction of your personal information by contacting us at support@u-crew.com.au.

Refer to Clause 15 – Reporting Misconduct and Clause 13 – Legal Provisions.

6. Complaint procedure

If you have a privacy concern or complaint:

• Contact us at support@u-crew.com.au
• We will respond within a reasonable timeframe
• If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Overseas transfer

We do not transfer your personal information overseas unless:

• You request it; or
• It is necessary to provide services (e.g. cloud hosting)

In such cases, we will take reasonable steps to ensure your data is protected, but we are not responsible for how it is handled overseas.

8. GDPR

Our Platform does not target individuals in the European Union or United Kingdom. Therefore, the General Data Protection Regulation (GDPR) does not apply.

9. How to contact us about privacy

For questions, access requests, or complaints, contact:

Email: support@u-crew.com.au

Mail: U-Crew Pty Ltd, Suite 302, 13-15 Wentworth Avenue, Sydney NSW 2000